About Shop Girl

CONTACT INFORMATION

ORDERS AND OFFICE HOURS

• Internet orders are taken 24hours a day, seven days a week.
• Our office is open Monday to Friday and closed Public Holidays and weekends.
• If we are unavailable your call will be diverted to voicemail.
• All calls and enquiries are answered the same business day.

OUR PRODUCTS

Shop Girl has been designing and manufacturing the following products since 2001

Grab 'n' Go Nappy Purse, Chill Pack, Insulated Bottle Holder, Pacificer Pod and Change Mats

SG Cherie Tote, Canvas Totes and Big Beach Bag

We are the exclusive importers and suppliers  of

T.U.F.F.O Throw About Picnic Blankets

patemm pad

Big Buddha Bags

Sondra Roberts Bags

Shmangle

Dimples ( Two Sisters from Cincinnati)

Our other products are sourced locally from reputable Australian companies - Baby Plum from Sunny Textiles Pty Ltd. and Glam Accessories.

TESTIMONIALS via email

Thank you for the insulated chill pack that arrived today and for the honesty with your postage.
I want you to know this is a replacement chill pack for one that I bought 5 years ago!
I use the bag so often and it was one of the best buys for my first baby, I am now onto my 3rd baby.
So thank you for a great designed bag that is just the right size.
Michelle (NSW)

Thank you so much for the amazingly fast service. I received the nappy purse today and love it.

Erin (WA)

Just a quick note to thank you for the fast delivery and the great picnic blanket.  It was so nice to find one that wasn't tartan!
Sue (Q'LD)

 P.S. I was very happy with the blanket. Excellent quality Kathleen (VIC)

PAYMENT

Shop Girl accepts the following online payments in a secure environment.

Direct Debit payment to ANZ Bank

Your details are safe and protected throughout the entire transaction. Your credit card details are not kept on our computer system and once payment is made Shop Girl does not have access to private details

PAYPAL

Please note you do not require Paypal account as the facility installed allows for payment via your Mastercard or Visa credit card. Your details are safe and protected throughout the entire transaction. Your credit card details are not kept on our computer system and once payment is made Shop Girl does not have access to private details.

CHEQUE OR MONEY ORDER

Please send your cheque or money order including delivery to:

Shop Girl
PO Box 2097
ROSE BAY NORTH NSW 2030

Orders paid by this method will not be shipped till payment has been accepted by our banking institution. GST (Australian Government Goods & Services Tax) All prices quoted include the GST and it is automatically calculated when order requires payment.

SHIPPING INFORMATION

Shop Girl will dispatch your order within 24-48 hours of your order being placed. We do not ship on weekends or public holidays. We suggest you use an address during the day where your parcel will be received. Should incorrect delivery details be given Shop Girl is not responsible. Our preferred delivery method is via Fastway Couriers or Australian Air Express. Express Post via Australia Post may also be used for some areas.

BABY GIFT ORDERS

Orders placed before 8.30am will be delivered in the Sydney Metro Area on the same day at no extra shipping cost. Oders placed after 8.30am will be delivered the following day in all National Metropolitan Areas except W.A.

REST OF THE WORLD - POSTAGE & DELIVERY

We will send your order worldwide by Australia Post, delivery will take between 3 -14 days to arrive. We are unable to track your order unless you take insurance. Prior to ordering please send us an email at info@shopgirl.com.au and we will advise you of charges. Please note Shop Girl cannot accept responsibility for your order or be able to track if the insurance option is not taken.

REFUNDS & EXCHANGE POLICY

If for any reason you are not completely satisfied with your purchase, simply contact us at info@shopgirl.com.au within 48 hours of receiving your purchase. We will issue you with a Return Authorization Number and you can then return the item within 14 days for a full refund of the purchase or exchange for another item. The product should be returned in its original packaging with all tags attached and have no evidence of use. Freight charges on delivery and return of goods cannot be refunded. An additional delivery cost will be charged for exchange items. No return or exchange on SALE ITEMS.

METHOD OF REFUND

Shop Girl will only refund monies by Shop Girl Cheque.

DAMAGED GOODS

If your purchase is damaged in transit Shop Girl will send you freight free a no charge replacement. However prior to this you will need to return the damaged product to us for assessment. You will need to contact us by email within 2 days of receiving the damaged product to obtain a Return Authorization Number. The damaged returned product needs to be in its original packaging with all tags and have no evidence of use.

DISCLAIMER

The information supplied on the Shop Girl site is provided by our suppliers. We will always attempt to provide, to the best of our knowledge, accurate product information however we do not make any representation or warranty as to the accuracy or completeness of information provided on this website. Photos of the products are taken by ourselves to best illustrate the product for you. We have made an effort to show the colour of products as close as possible to the actual item. However the colours that appear on the screen can vary in accordance with the quality of your computer monitor and its settings. We cannot guarantee that the colours you see on your monitor are exactly like the real colours. Where Shop Girl manufacturers our own branded items we make every endeavor to colour match and sometimes differences may occur. This in no way indicates lack of workmanship or inferior product.